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  • Dogit Drinking Fountain, 6 litre, blue (91400): I plugged in the unit, but there is no water flowing. What should I do?
    Answer: There could be air trapped in the pump, preventing it from functioning properly. To remove air from the system, repeat the process of unplugging and ...
  • Dogit Drinking Fountain, 6 litre, blue (91400): My pet seems afraid of the unit. What should I do?
    Answer: Although the majority of pets readily accept using the fountain, your pet may be intimidated by the unit at first. It is important to encourage ...
  • Catit Multi-Feeder (43741W): How can I get my cat to use the paw pit?
    Answer: If your cat is a little hesitant about the paw pit concept, try showing them the motions by "pawing" out a few pellets. Show your ...
  • Catit Multi-Feeder (43741W): Can my cat acces the storage compartment?
    Answer: The Multi Feeder top can only be removed by lifting it straight up. It will require a lot of skill and determination for cats to ...
  • Catit Multi-Feeder (43741W): My cat is on the chubby side. Will this feeder help her lose weight?
    Answer: If your cat needs to lose weight, perhaps you should consult a veterinarian for dietary advise. The Multi Feeder can help slow down your cat's ...
  • Catit Multi-Feeder (43741W): Does my cat have whisker stress?
    Answer: A cat's whiskers send feedback on distance, direction and even the surface texture of objects. While this is most useful for navigation, cats prefer to ...
  • Catit Multi-Feeder (43741W): Can I serve wet food in the paw pit?
    Answer: Technically you can, but we don't recommend it. The paw pit is ideally used for dry food only, as cats can paw kibble out more ...
  • Catit Magic Blue (44305W): How is ammonia exposure treated?
    Answer: There is no antidote for ammonia poisoning, but ammonia's effects can be treated, and most people recover. Immediate decontamination of skin and eyes with copious ...
  • Catit Magic Blue (44305W): How can I recycle the used pads?
    Answer: Used Magic Blue filter pads are much easier to discard than plastic filters or spray cans. Simply discard the pads in the bin. The plastic ...
  • Catit Magic Blue (44305W): Will Magic Blue remove all of the odors?
    Answer: Magic Blue is a soft odor reducing filter that improves the air quality without adding forced chemical scents. As such, it may not take away ...

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