What do I do if I see urine pooling at the base of the unit (area below cat pan)?
Ensure the drawer (pull-out waste bin) is fully closed at all times, except when emptying the waste bin. If the drawer is even slightly open when the cat pan is being used, urine may leak into the base of the unit (area below cat pan). If the cat is urinating high or on an angle, the urine might end up on the sides of the unit, which can also increase the chance of urine pooling at the base of the unit. To prevent this from occurring, make sure the drawer is fully closed at all times.