FAQ Overview

Cat » Drinking Fountain » Catit Flower Fountain (43742W)

How can I get my cat to drink? I've tried all 3 settings

If your cat refuses to drink, or even go near the Flower Fountain, try squatting beside it and dipping your fingers in the water.

Show your cat what the product does and that there is nothing to fear. Have patience, as it may take a few days for them to get accustomed to it.

 

Author: Michael Hein
Last update: 08-08-2017 12:40


Can I clean the pump?

Should the pump appear dirty, you can easily open it up for a quick cleaning session.

The Flower Fountain includes a handy manual with a illustrated explanation of its parts and appropriate maintenance.

 

Author: Michael Hein
Last update: 08-08-2017 12:40


When do I need to replace the filter?

The filter should be replaced every 3-4 weeks, or when there are visible signs that the filter is saturated with foreign matter (debris, food, hair, etc).

More frequent changes may be necessary due to indoor environmental and water conditions, as well as multiple pet use.

 

Author: Michael Hein
Last update: 08-08-2017 12:41


How often should I replace the water inside?

The Flower Fountain keeps water fresh and clear for longer by continuous multi-filtration.

Check the reservoir every few days to judge whether or not the water needs replacing.

 

Author: Michael Hein
Last update: 08-08-2017 12:41


Cat » Drinking Fountain » Catit Drinking Fountain, blue, 2 liter (50053)

My pet seems afraid of the unit. What should I do?

Although the majority of pets readily accept using the fountain, your pet may be intimidated by the unit at first.

It is important to encourage drinking from the fountain.

Remove other water sources for a limited amount of time. Your pet will become accustomed to the unit within a few days. It is imperative to monitor your pet’s use of the fountain at first to ensure that he is drinking to avoid dehydration.

 

Author: Michael Hein
Last update: 08-08-2017 12:43


How often should I fill my unit?

Refill frequency is dependent on many factors, including how much your pet drinks, how many pets use the fountain, and the environmental conditions where the unit is located.

There will be more water evaporation in a dry, warm area versus a cool area.

 

Author: Michael Hein
Last update: 08-08-2017 12:44


Why is the unit making gurgle sounds?

The gurgle sounds are an indication that the water level is very low.

Refill immediately (refer to filling instructions in the manual). Never let the unit run dry.

 

Author: Michael Hein
Last update: 08-08-2017 12:44


My unit has a white film on it. What is it and how can I remove it?

The white film is a lime mineral deposit resulting from hard water.

To remove these stains, soak affected areas in a vinegar solution to loosen deposit. Remove by wiping with a soft cloth. Ensure to rinse thoroughly.

 

Author: Michael Hein
Last update: 08-08-2017 12:45


Why is the water not pumping properly through the unit?

There may be some foreign matter (food, hair, debris) trapped in the filter, or pump, that may be causing this problem. Examine the filter.

Should it be saturated with foreign matter, it must be replaced.

Should the filter appear in functioning order, check the pump carefully. You may need to open the pump and clean out the interior for it to function properly (refer to cleaning instructions in the manual).

 

Author: Michael Hein
Last update: 08-08-2017 12:45


I plugged in the unit, but there is no water flowing. What should I do?

There could be air trapped in the pump, preventing it from functioning properly.

To remove air from the system, repeat the process of unplugging and plugging in the unit until the water begins to flow.

 

Author: Michael Hein
Last update: 08-08-2017 12:47


Aquatics » filter » External filter » Fluval 106, 206, 306, 406 (A201, A207, A212, A217)

The filter is too loud. What can I do?

This entry is in revision and can not be displayed.

Author: Michael Hein
Last update: 08-08-2017 14:22


The filter is too loud: how to remove air bubbles from the water flow

This entry is in revision and can not be displayed.

Author: Michael Hein
Last update: 08-08-2017 14:22


The filter is too loud: check impeller

This entry is in revision and can not be displayed.

Author: Michael Hein
Last update: 08-08-2017 14:22


Cat » Drinking Fountain » Catit Water Fountain, 3 liter (50050)

My pet seems afraid of the unit. What should I do?

Although the majority of pets readily accept using the fountain, your pet may be intimidated by the unit at first. It is important to encourage drinking from the fountain.

Remove other water sources for a limited amount of time. Your pet will become accustomed to the unit within a few days.

It is imperative to monitor your pet’s use of the fountain at first to ensure that he is drinking to avoid dehydration.

 

Author: Michael Hein
Last update: 08-08-2017 12:48


How often should I fill my unit?

Refill frequency is dependent on many factors, including how much your pet drinks, how many pets use the fountain, and the environmental conditions where the unit is located.

There will be more water evaporation in a dry, warm area versus a cool area.

 

Author: Michael Hein
Last update: 08-08-2017 12:49


Why is the unit making gurgle sounds?

The gurgle sounds are an indication that the water level is very low. Refill immediately (refer to filling instructions). Never let the unit run dry.

 

Author: Michael Hein
Last update: 08-08-2017 12:50


My unit has a white film on it. What is it and how can I remove it?

The white film is a lime mineral deposit resulting from hard water. To remove these stains, soak affected areas in a vinegar solution to loosen deposit. Remove by wiping with a soft cloth. Ensure to rinse thoroughly.

 

Author: Michael Hein
Last update: 08-08-2017 12:50


Why is the water not pumping properly through the unit?

There may be some foreign matter (food, hair, debris) trapped in the filter, or pump, that may be causing this problem.

Examine the filter. Should it be saturated with foreign matter, it must be replaced.

Should the filter appear in functioning order, check the pump carefully.

You may need to open the pump and clean out the interior for it to function properly (refer to cleaning instructions).

 

Author: Michael Hein
Last update: 08-08-2017 12:50


I plugged in the unit, but there is no water flowing. What should I do?

There could be air trapped in the pump, preventing it from functioning properly.

To remove air from the system, repeat the process of unplugging and plugging in the unit until the water begins to flow.

 

Author: Michael Hein
Last update: 08-08-2017 12:51


Cat » Drinking Fountain » Catit Drinking Fountain: 3 liter, green (55600)

Why is the water not pumping properly through the unit?

There may be some foreign matter (food, hair, debris) trapped in the filter, or pump, that may be causing this problem.

Examine the filter. Should it be saturated with foreign matter, it must be replaced. Should the filter appear in functioning order, check the pump carefully. You may need to open the pump and clean out the interior for it to function properly (refer to cleaning instructions).

 

Author: Michael Hein
Last update: 08-08-2017 12:54


I plugged in the unit, but there is no water flowing. What should I do?

There could be air trapped in the pump, preventing it from functioning properly. To remove air from the system, repeat the process of unplugging and plugging in the unit until the water begins to flow.

 

Author: Michael Hein
Last update: 08-08-2017 12:54


My unit has a white film on it. What is it and how can I remove it?

The white film is a lime mineral deposit resulting from hard water. To remove these stains, soak affected areas in a vinegar solution to loosen deposit. Remove by wiping with a soft cloth. Ensure to rinse thoroughly.

 

Author: Michael Hein
Last update: 08-08-2017 12:55


Why is the unit making gurgle sounds?

The gurgle sounds are an indication that the water level is very low. Refill immediately (refer to filling instructions). Never let the unit run dry.

 

Author: Michael Hein
Last update: 08-08-2017 12:55


How often should I fill my unit?

Refill frequency is dependent on many factors, including how much your pet drinks, how many pets use the fountain, and the environmental conditions where the unit is located. There will be more water evaporation in a dry, warm area versus a cool area.

 

Author: Michael Hein
Last update: 08-08-2017 12:56


My pet seems afraid of the unit. What should I do?

Although the majority of pets readily accept using the fountain, your pet may be intimidated by the unit at first. It is important to encourage drinking from the fountain.

Remove other water sources for a limited amount of time. Your pet will become accustomed to the unit within a few days.

It is imperative to monitor your pet’s use of the fountain at first to ensure that he is drinking to avoid dehydration.

 

Author: Michael Hein
Last update: 08-08-2017 12:56


Dog » Drinking Fountain » Dogit Large Drinking Fountain: 10,5 litre (73651)

Why is the unit making gurgle sounds?

The gurgle sounds are an indication that the water level is very low. Refill immediately (refer to filling instructions).

Never let the unit run dry.

 

Author: Denise
Last update: 08-08-2017 12:57


Why is the water not pumping properly through the unit?

There may be some foreign matter (food, hair, debris) trapped in the filter, or pump, that may be causing this problem.

Examine the filter. Should it be saturated with foreign matter, it must be replaced. Should the filter appear in functioning order, check the pump carefully.

You may need to open the pump and clean out the interior for it to function properly (refer to cleaning  instructions).

 

Author: Denise
Last update: 08-08-2017 12:57


I plugged in the unit, but there is no water flowing. What should I do?

There could be air trapped in the pump, preventing it from  functioning properly.

To remove air from the system, repeat the process of unplugging and plugging in the unit until the water begins to flow.

 

Author: Denise
Last update: 08-08-2017 12:58


Dog » Drinking Fountain » Dogit Al Fresco: 10 litre (90200)

My pet seems afraid of the unit. What should I do?

Although the majority of pets readily accept using the fountain, your pet may be intimidated by the unit at first. It is important to encourage drinking from the fountain.

Remove other water sources for a limited amount of time. Your pet will become accustomed to the unit within a few days. It is imperative
to monitor your pet’s use of the fountain at first to ensure that he is drinking to avoid dehydration.

 

Author: Denise
Last update: 08-08-2017 12:59


How often should I fill my unit?

Refill frequency is dependent on many factors, including how much your pet drinks, how many pets use the fountain, and the environmental conditions where the unit is located.
There will be more water evaporation in a dry, warm area versus a cool area.

 

Author: Denise
Last update: 08-08-2017 13:00


Why is the unit making gurgle sounds?

The gurgle sounds are an indication that the water level is very low. Refill  immediately (refer to filling instructions). Never let the unit run dry.

 

Author: Denise
Last update: 08-08-2017 13:00


Why is the water not pumping properly through the unit?

There may be some foreign matter (food, hair, debris) trapped in the filter, or pump, that may be causing this problem.

Examine the filter. Should it be saturated with foreign matter, it must be replaced. Should the filter appear in functioning order, check the pump carefully.

You may need to open the pump and clean out the interior for it to function properly (refer to cleaning instructions).

 

Author: Michael Hein
Last update: 08-08-2017 13:01


I plugged in the unit, but there is no water flowing. What should I do?

There could be air trapped in the pump, preventing it from functioning properly.

To remove air from the system, repeat the process of unplugging and plugging in the unit until the water begins to flow.

 

Author: Michael Hein
Last update: 08-08-2017 13:01


Cat » Drinking Fountain » Catit Drinking Fountain, 2 litres, white (50023)

My pet seems afraid of the unit. What should I do?

Although the majority of pets readily accept using the fountain, your pet may be intimidated by the unit at first. It is important to encourage drinking from the fountain.

Remove other water sources for a limited amount of time. Your pet will become accustomed to the unit within a few days.

It is imperative to monitor your pet’s use of the fountain at first to ensure that he is drinking to avoid dehydration.

 

Author: Michael Hein
Last update: 08-08-2017 13:02


How often should I fill my unit?

Refill frequency is dependent on many factors, including how much your pet drinks, how many pets use the fountain, and the environmental conditions where the unit is located.

There will be more water evaporation in a dry, warm area versus a cool area.

 

Author: Michael Hein
Last update: 08-08-2017 13:03


Why is the unit making gurgle sounds?

The gurgle sounds are an indication that the water level is very low. Refill immediately (refer to filling instructions). Never let the unit run dry.

 

Author: Michael Hein
Last update: 08-08-2017 13:03


My unit has a white film on it. What is it and how can I remove it?

The white film is a lime mineral deposit resulting from hard water. To remove these stains, soak affected areas in a vinegar solution to loosen deposit. Remove by wiping with a soft cloth. Ensure to rinse thoroughly.

 

Author: Michael Hein
Last update: 08-08-2017 13:03


I plugged in the unit, but there is no water flowing. What should I do?

There could be air trapped in the pump, preventing it from functioning properly. To remove air from the system, repeat the process of unplugging and plugging in the unit until the water begins to flow.

 

Author: Michael Hein
Last update: 08-08-2017 13:04


Why is the water not pumping properly through the unit?

There may be some foreign matter (food, hair, debris) trapped in the filter, or pump, that may be causing this problem. Examine the filter.

Should it be saturated with foreign matter, it must be replaced. Should the filter appear in functioning order, check the pump carefully.

You may need to open the pump and clean out the interior for it to function properly (refer to cleaning instructions).

 

Author: Michael Hein
Last update: 08-08-2017 13:04


Cat » Catit SmartSift cat toilet (50685)

How do I avoid litter being wasted (or falling to the bottom waste bin) and the cat pan being over filled with litter?

The instructions provided with your purchase of SmartSift indicate that the amount of litter in the cat pan should not exceed 5 kg (11lb). There is also a maximum fill line indicated inside the cat pan to help guide you when adding or topping off the litter. In addition, the SmartSift liners have been improved to better fit to the cat pan and allow you to properly see the maximum fill line indicator.

Sifting too quickly can cause clean litter to fall into the bottom waste bin. To begin sifting, release the lever from its locked position and pull forward slowly. For optimal sifting results, the lever must always be pulled slowly so that the clean litter falls into the compartment which holds the litter and only the waste clumps fall into the waste bin below the cat pan.

Once the sifting action is complete, the waste clumps will be deposited in the waste bin and the clean litter will be recycled back into the cat pan. Note: Never sift when the cat is in the litter box!

 

Author: Michael Hein
Last update: 08-08-2017 13:08


How do I prevent having waste stuck in the grill of the cat pan?

SmartSift takes the chore out of litter maintenance by eliminating the need to scoop. However, as with any cat pan, it will need to be maintained. Even with maintenance, there may be some particles that get caught in the grate; a simple tapping of the cat pan should knock them off. The SmartSift unit is extremely easy to take apart and clean.

 

Author: Michael Hein
Last update: 08-08-2017 13:09


How do I prevent waste from sticking to the cat pan?

There is a liner that fits into the cat pan base and into the pull-out drawer. The use of the liners will prevent waste clumps from sticking to the surface, especially in the case of messy situations. The SmartSift liners have been designed specifically to make life easier and reduce the amount of cleaning.

 

Author: Michael Hein
Last update: 08-08-2017 13:09


What type of cat litter can be used with SmartSift?

Any type of clumping litter can be used with SmartSift. For best results, use a quality clumping litter.

 

Author: Michael Hein
Last update: 08-08-2017 13:10


Is SmartSift ideal for multiple cat households?

SmartSift can be used in multiple cat households (maximum 2 cats); however more refill and maintenance may be required.

 

Author: Michael Hein
Last update: 08-08-2017 13:10


How often do I need to empty the SmartSift waste bin?

It is recommended that the waste bin be emptied on a weekly basis, or more often if needed. The frequency for waste removal varies depending on the cat’s litter habits and the number of cats per household.

 

Author: Michael Hein
Last update: 08-08-2017 13:10


Does SmartSift require electricity?

SmartSift is a safe, quiet and easy system that does not require electricity to function, it is completely manual. SmartSift’s no motor operation saves you the hassle and money of having to replace any expensive electrical parts.

 

Author: Michael Hein
Last update: 08-08-2017 13:11


The SmartSift entrance appears to be high, I am afraid my cat will have issues getting in and out. Does my cat need to be a certain size to use SmartSift?

Cats jump and will not have any issues getting in and out of SmartSift.

SmartSift has been tested with a variety of cats in homes for over 2 years. For very young kittens and elderly cats, a little step may be necessary, especially at first. Also, the swinging door is easily removable if you want to give your cat easier access.

SmartSift is suitable for most average size cats.

 

Author: Michael Hein
Last update: 08-08-2017 13:12


SmartSift appears to be too large, is SmartSift a lot larger than regular cat pans?

The base of the SmartSift cat pan has a similar footprint as our existing Catit Jumbo Hooded Cat Pans. The only difference is the height, which does not affect where you choose to place the cat pan. The product dimension are 66L x 48W x 63H cm (26 x 19 x 25in).

 

Author: Michael Hein
Last update: 08-08-2017 13:12


What do I do if I see urine pooling at the bottom waste bin?

Urine will never leak into the drawer (pull-out waste bin) unless there is not enough litter to absorb the urine. You must first make sure that you are using a quality clumping litter as well as the appropriate amount of litter indicated by the maximum fill line.

Also, please ensure to sift daily and try not to perform the sifting action right after the cat has urinated. The litter may not have had enough time to clump properly.

 

Author: Michael Hein
Last update: 08-08-2017 13:13


My cat does not like to be fully enclosed, what can I do to make my cat feel more comfortable?

Enclosed cat pans can work well for both cats and owners. They provide the privacy cats like and the odor control owners seek. The enclosed cat pan helps contain odors, while the integrated carbon filter helps eliminate them. There is a clear-view access window on the hood of the cat pan that allows light inside the cat pan and allows for easy monitoring of litter.

If the light provided by the window on SmartSift is not enough to make the cat feel more comfortable, try detaching the easily removable swinging door, this will allow the cat to feel more at ease. The swinging door is part of a proven design on all of our hooded cat pans and can be removed for convenience or when transitioning cats to a new cat pan.

 

Author: Michael Hein
Last update: 08-08-2017 13:13


What do I do if I see urine pooling at the base of the unit (area below cat pan)?

Ensure the drawer (pull-out waste bin) is fully closed at all times, except when emptying the waste bin. If the drawer is even slightly open when the cat pan is being used, urine may leak into the base of the unit (area below cat pan). If the cat is urinating high or on an angle, the urine might end up on the sides of the unit, which can also increase the chance of urine pooling at the base of the unit. To prevent this from occurring, make sure the drawer is fully closed at all times.

 

Author: Michael Hein
Last update: 08-08-2017 13:14


My cat tries to eat the carbon filter; can it be removed to avoid this?

The integrated carbon filter is part of a proven design on all of our hooded cat pans and has been added to eliminate odors. However, if the filter is interfering with the cat’s use of SmartSift, it can simply be removed.

 

Author: Michael Hein
Last update: 08-08-2017 13:14


What is the advantage of using SmartSift over a conventional cat pan?

SmartSift simplifies the task of litter maintenance with its cat friendly, no motor operating system. This innovative cat pan stands apart from conventional cat pans as it’s a convenient litter maintenance system that eliminates the need to scoop and reduces mess and odors.

 

Author: Michael Hein
Last update: 08-08-2017 13:14


Cat » Drinking Fountain » Catit Drinking Fountain, 3 litres, blue (50761)

My pet seems afraid of the unit. What should I do?

Although the majority of pets readily accept using the fountain, your pet may be intimidated by the unit at first.

It is important to encourage drinking from the fountain. Remove other water sources for a limited amount of time. Your pet will become accustomed to the unit within a few days.

It is imperative to monitor your pet’s use of the fountain at first to ensure that he is drinking to avoid dehydration.

 

Author: Michael Hein
Last update: 08-08-2017 13:16


How often should I fill my unit?

Refill frequency is dependent on many factors, including how much your pet drinks, how many pets use the fountain, and the environmental conditions where the unit is located.

There will be more water evaporation in a dry, warm area versus a cool area.

 

Author: Michael Hein
Last update: 08-08-2017 13:17


Once the filter has been installed, for how long should I run the fountain before hard water is softened?

Run the fountain for approximately 60 minutes to soften the water and remove calcium and magnesium present in tap water.

 

Author: Michael Hein
Last update: 08-08-2017 13:17


Why is the unit making gurgle sounds?

The gurgle sounds are an indication that the water level is very low. Refill immediately (refer to filling instructions). Never let the unit run dry.

 

Author: Michael Hein
Last update: 08-08-2017 13:17


My unit has a white film on it. What is it and how can I remove it?

The white film is a lime mineral deposit resulting from hard water.

To remove these stains, soak affected areas in a vinegar solution to loosen deposit. Remove by wiping with a soft cloth.

Ensure to rinse thoroughly.

 

Author: Michael Hein
Last update: 08-08-2017 13:18


Why is the water not pumping properly through the unit?

There may be some foreign matter (food, hair, debris) trapped in the filter, or pump, that may be causing this problem.

Examine the filter. Should it be saturated with foreign matter, it must be replaced.

Should the filter appear in functioning order, check the pump carefully. You may need to open the pump and clean out the interior for it to function properly (refer to cleaning instructions).

 

Author: Michael Hein
Last update: 08-08-2017 13:18


I plugged in the unit, but there is no water flowing. What should I do?

There could be air trapped in the pump, preventing it from functioning properly.

To remove air from the system, repeat the process of unplugging and plugging in the unit until the water begins to flow.

 

Author: Michael Hein
Last update: 08-08-2017 13:18


Dog » Drinking Fountain » Dogit Water Fountain, 3 litre, blue (73600)

My pet seems afraid of the unit. What should I do?

Although the majority of pets readily accept using the fountain, your pet may be intimidated by the unit at first.

It is important to encourage drinking from the fountain.

Remove other water sources for a limited amount of time. Your pet will become accustomed to the unit within a few days. It is imperative to monitor your pet’s use of the fountain at first to ensure that he is drinking to avoid dehydration.

 

Author: Michael Hein
Last update: 08-08-2017 13:20


How often should I fill my unit?

Refill frequency is dependent on many factors, including how much your pet drinks, how many pets use the fountain, and the environmental conditions where the unit is located.

There will be more water evaporation in a dry, warm area versus a cool area.

 

Author: Michael Hein
Last update: 08-08-2017 13:20


Why is the unit making gurgle sounds?

The gurgle sounds are an indication that the water level is very low.

Refill immediately (refer to filling instructions in the manual). Never let the unit run dry.

 

Author: Michael Hein
Last update: 08-08-2017 13:21


My unit has a white film on it. What is it and how can I remove it?

The white film is a lime mineral deposit resulting from hard water.

To remove these stains, soak affected areas in a vinegar solution to loosen deposit. Remove by wiping with a soft cloth. Ensure to rinse thoroughly.

 

Author: Michael Hein
Last update: 08-08-2017 13:21


Why is the water not pumping properly through the unit?

There may be some foreign matter (food, hair, debris) trapped in the filter, or pump, that may be causing this problem. Examine the filter.

Should it be saturated with foreign matter, it must be replaced.

Should the filter appear in functioning order, check the pump carefully. You may need to open the pump and clean out the interior for it to function properly (refer to cleaning instructions in the manual).

 

Author: Michael Hein
Last update: 08-08-2017 13:22


I plugged in the unit, but there is no water flowing. What should I do?

There could be air trapped in the pump, preventing it from functioning properly.

To remove air from the system, repeat the process of unplugging and plugging in the unit until the water begins to flow.

 

Author: Michael Hein
Last update: 08-08-2017 13:22


Dog » Drinking Fountain » Dogit Drinking Fountain, 6 litre, blue (91400)

My pet seems afraid of the unit. What should I do?

Although the majority of pets readily accept using the fountain, your pet may be intimidated by the unit at first.

It is important to encourage drinking from the fountain.

Remove other water sources for a limited amount of time. Your pet will become accustomed to the unit within a few days. It is imperative to monitor your pet’s use of the fountain at first to ensure that he is drinking to avoid dehydration.

 

Author: Michael Hein
Last update: 08-08-2017 13:25


How often should I fill my unit?

Refill frequency is dependent on many factors, including how much your pet drinks, how many pets use the fountain, and the environmental conditions where the unit is located.

There will be more water evaporation in a dry, warm area versus a cool area.

 

Author: Michael Hein
Last update: 08-08-2017 13:25


Why is the unit making gurgle sounds?

The gurgle sounds are an indication that the water level is very low.

Refill immediately (refer to filling instructions in the manual). Never let the unit run dry.

 

Author: Michael Hein
Last update: 08-08-2017 13:25


My unit has a white film on it. What is it and how can I remove it?

The white film is a lime mineral deposit resulting from hard water.

To remove these stains, soak affected areas in a vinegar solution to loosen deposit. Remove by wiping with a soft cloth. Ensure to rinse thoroughly.

 

Author: Michael Hein
Last update: 08-08-2017 13:26


Why is the water not pumping properly through the unit?

There may be some foreign matter (food, hair, debris) trapped in the filter, or pump, that may be causing this problem. Examine the filter.

Should it be saturated with foreign matter, it must be replaced.

Should the filter appear in functioning order, check the pump carefully. You may need to open the pump and clean out the interior for it to function properly (refer to cleaning instructions in the manual).

 

Author: Michael Hein
Last update: 08-08-2017 13:26


I plugged in the unit, but there is no water flowing. What should I do?

There could be air trapped in the pump, preventing it from functioning properly.

To remove air from the system, repeat the process of unplugging and plugging in the unit until the water begins to flow.

 

Author: Michael Hein
Last update: 08-08-2017 13:26


Cat » Catit Multi-Feeder (43741W)

How can I get my cat to use the paw pit?

If your cat is a little hesitant about the paw pit concept, try showing them the motions by "pawing" out a few pellets. Show your cat what the product is for. Have patience, as it may take a few days for them to get accustomed to it.

 

Author: Michael Hein
Last update: 08-08-2017 13:28


Can I serve wet food in the paw pit?

Technically you can, but we don't recommend it. The paw pit is ideally used for dry food only, as cats can paw kibble out more easily than wet food, without making a mess.

 

Author: Michael Hein
Last update: 08-08-2017 13:28


Does my cat have whisker stress?

A cat's whiskers send feedback on distance, direction and even the surface texture of objects. While this is most useful for navigation, cats prefer to eat in peace and quiet, and if their whiskers are constantly touching the surface of the bowl this can be irritating and excessively stimulating to their senses, a syndrome known as whisker stress.

If you notice your cat is putting off eating from their bowl, even though he or she is visibly hungry, they may be experiencing whisker stress.

 

Author: Michael Hein
Last update: 08-08-2017 13:29


My cat is on the chubby side. Will this feeder help her lose weight?

If your cat needs to lose weight, perhaps you should consult a veterinarian for dietary advise. The Multi Feeder can help slow down your cat's pace during meals, but they will need healthy, balanced nutrition and frequent exercise to really make a difference.

 

Author: Michael Hein
Last update: 08-08-2017 13:30


Can my cat acces the storage compartment?

The Multi Feeder top can only be removed by lifting it straight up. It will require a lot of skill and determination for cats to open. If your cat is adventurous this way, try packing the stored food so they can't possibly smell what's inside - its contents will seem less appealing.

 

Author: Michael Hein
Last update: 08-08-2017 13:31


Cat » Catit Magic Blue (44305W)

What is ammonia?

Ammonia (NH3) is one of the most commonly produced industrial chemicals. It is used in industry and commerce, and also exists naturally in humans and in the environment. Ammonia is essential for many biological processes and serves as a precursor for amino acid and nucleotide synthesis. In the environment, ammonia is part of the nitrogen cycle and is produced in soil from bacterial processes. Ammonia is also produced naturally from decomposition of organic matter, including plants, animals and animal wastes. Some chemical/physical properties of ammonia are:

  • At room temperature, ammonia is a colorless, highly irritating gas with a pungent, suffocating odor
  • Ammonia has alkaline properties and is corrosive

 Text source: www.health.ny.gov

 

Author: Michael Hein
Last update: 08-08-2017 13:33


What is ammonia’s mechanism of action?

Ammonia interacts immediately upon contact with available moisture in the skin, eyes, oral cavity, respiratory tract, and particularly mucous surfaces to form the very caustic ammonium hydroxide. Ammonium hydroxide causes the necrosis of tissues through disruption of cell membrane lipids (saponification) leading to cellular destruction. As cell proteins break down, water is extracted, resulting in an inflammatory response that causes further damage.

Text source: www.health.ny.gov

 

Author: Michael Hein
Last update: 08-08-2017 13:33


How is ammonia exposure treated?

There is no antidote for ammonia poisoning, but ammonia's effects can be treated, and most people recover. Immediate decontamination of skin and eyes with copious amounts of water is very important. Treatment consists of supportive measures and can include administration of humidified oxygen, bronchodilators and airway management. Ingested ammonia is diluted with milk or water.

 Text source: www.health.ny.gov

 

Author: Michael Hein
Last update: 08-08-2017 13:34


What are the immediate health effects of ammonia exposure?

Inhalation:
Ammonia is irritating and corrosive. Exposure to high concentrations of ammonia in air causes immediate burning of the nose, throat and respiratory tract. This can cause bronchiolar and alveolar edema, and airway destruction resulting in respiratory distress or failure. Inhalation of lower concentrations can cause coughing, and nose and throat irritation. Ammonia's odor provides adequate early warning of its presence, but ammonia also causes olfactory fatigue or adaptation, reducing awareness of one's prolonged exposure at low concentrations.

Children exposed to the same concentrations of ammonia vapor as adults may receive a larger dose because they have greater lung surface area-to-body weight ratios and increased minute volumes-to-weight ratios. In addition, they may be exposed to higher concentrations than adults in the same location because of their shorter height and the higher concentrations of ammonia vapor initially found near the ground.

Skin or eye contact:
Exposure to low concentrations of ammonia in air or solution may produce rapid skin or eye irritation. Higher concentrations of ammonia may cause severe injury and burns. Contact with concentrated ammonia solutions such as industrial cleaners may cause corrosive injury including skin burns, permanent eye damage or blindness. The full extent of eye injury may not be apparent for up to a week after the exposure. Contact with liquefied ammonia can also cause frostbite injury.

Ingestion:
Exposure to high concentrations of ammonia from swallowing ammonia solution results in corrosive damage to the mouth, throat and stomach. Ingestion of ammonia does not normally result in systemic poisoning.

 Text source: www.health.ny.gov

 

Author: Michael Hein
Last update: 08-08-2017 13:35


Does Magic Blue really work?

That’s a good question! In truth, we were equally hesitant when we started testing the first lab samples. As it’s not possible to remove every single type of odor, our R&D department geared the pads towards ammonia reduction, which is the most pungent and harmful gas in cat urine. We performed a few simple tests of our own, with exciting results: significant odor reduction and an amazing absorptive capacity for ammonia!

 

Author: Michael Hein
Last update: 08-08-2017 13:35


I installed Magic Blue, but the litter box still smells?

Magic Blue is most effective in hooded litter boxes, combined with sensible litter box hygiene. In short, you will get better results if you scoop and clean the litter box on a regular basis. And when you find the foul odors still persist, you may want to try changing your cat’s diet, because what goes in will naturally affect what comes out. You could even try replacing the litter box altogether, as the plastic tends to absorb foul odors over time.

 

Author: Michael Hein
Last update: 08-08-2017 13:36


I have always used deodorizers and my cat never once complained. Why change now?

While chemical deodorizers are often part of our own toilet hygiene, we can’t push our habits onto our pet cats. Cats often suffer the consequences of frequent, direct exposure to these chemicals, which are extremely toxic and hazardous to their health. It sticks to their fur and paws and even becomes ingested during daily grooming. Symptoms range from facial tics to cancerous growths and can be fatal. Luckily the solution is simple: don’t use chemicals. Your cat’s litter box will be a safer and healthier environment for it.

 

Author: Michael Hein
Last update: 08-08-2017 13:36


How does Magic Blue work?

It’s simple:
by developing a unique procedure, we created Magic Blue - a type of sponge with microscopic pores that are perfectly sized for ammonia absorption. This material is extremely effective in absorbing and retaining ammonia and other foul litter box odors, with results from 30% to 80% reduction depending on the odor makeup.

 

Author: Michael Hein
Last update: 08-08-2017 13:36


Sounds good, but do you have proof?

To be absolutely sure that Magic Blue really works, we sent the product to an independent laboratory for meticulous testing, the results of which are mentioned above. But you don't have to take our word for it! If you want to test Magic Blue for yourself, you can do so easily with this DIY test.
pdf öffnen

 

Author: Michael Hein
Last update: 08-08-2017 13:37


I noticed the smell slowly returning. Why is that?

Not to worry, this simply means the Magic Blue filter pads need replacing. The pads will keep on absorbing ammonia and foul odors until they’re fully saturated and have reached their limit. In general, two pads are effective for 1 month, but may last less long if your cat is on a specific diet or makes excessive use of the litter box. Simply insert two new Magic Blue pads into the cartridge and you’re all set.

 

Author: Michael Hein
Last update: 08-08-2017 13:41


Will Magic Blue remove all of the odors?

Magic Blue is a soft odor reducing filter that improves the air quality without adding forced chemical scents. As such, it may not take away all of the smell, especially not at once. Instead, Magic Blue absorbs and neutralizes hazardous ammonia gases, cancelling out the most pungent of litter box odors.

 

Author: Michael Hein
Last update: 08-08-2017 13:37


How can I recycle the used pads?

Used Magic Blue filter pads are much easier to discard than plastic filters or spray cans. Simply discard the pads in the bin. The plastic cartridge can be cleaned and reused over and over again to minimize waste.

 

Author: Michael Hein
Last update: 08-08-2017 13:38


Cat » Catit Grooming Kit: shorthaired cats (40000)

Do shorthaired cats even need grooming?

While shorthaired cats don’t require as much grooming as longhaired cats, they will certainly benefit from regular brushing sessions. Shorthaired cats also shed hair and will need their nails clipped, and they can also suffer from hairballs or mats if their coat isn’t kept in pristine condition.

 

Author: Michael Hein
Last update: 08-08-2017 13:42


Where should I groom my cat?

Most people prefer to groom their cat when they’re sitting down with the cat in their lap, but it’s easier to have the cat on your level.

Ideally, you should groom your cat when he/she lies down on a table so your cat feels high up and ‘safe’. Don't forget to place your cat on a non-skid mat, so he/she can’t run away.

But again: these are only tips, and whatever works for you and your cat is fine!

 

Author: Michael Hein
Last update: 08-08-2017 13:42


How can I prevent my cat from shedding a lot?

Unfortunately, shedding is a natural process and there is little you can do to stop this. You can, however, partially control where the loose hair ends up by brushing your cat frequently during shedding season, particularly during spring when their heavy winter coat is shedded.

 

Author: Michael Hein
Last update: 08-08-2017 13:43


My cat flees when I try to groom her, what can I do about this?

Some cats don’t enjoy being brushed or groomed at all, and they will need some extra restraint for their much-needed care.

Of course, you should only resort to these techniques when a grooming session or nail clipping is necessary for your health or the health of your cat.

The safest way to restrain your kitty is the ‘purrito’ technique, which is especially useful for clipping the nails or washing/grooming the rear or head. You can make a ‘purrito’ by wrapping a towel around your cat, making sure the legs are trapped inside and ensuring the towel is whapped tight enough to stop your kitty from wriggling around too much.

 

Author: Michael Hein
Last update: 08-08-2017 13:43


There are a lot of mats in my cat’s coat. What can I do about this?

You can try using the dematter tool (included in the longhair grooming kit) to remove some of the mats. If your cat has severe mats in her fur or is extremely aggressive or fearful when somebody touches the mats, it might be more easy to take the cat to a groomer and shave off the fur.

 

Author: Michael Hein
Last update: 08-08-2017 13:44


Cat » Catit Grooming Kit: longhaired cats (40010)

Where should I groom my cat?

Most people prefer to groom their cat when they’re sitting down with the cat in their lap, but it’s easier to have the cat on your level.
Ideally, you should groom your cat when he/she lies down on a table so your cat feels high up and ‘safe’. Don't forget to place your cat on a non-skid mat, so he/she can’t run away. But again: these are only tips, and whatever works for you and your cat is fine!

 

Author: Michael Hein
Last update: 08-08-2017 14:13


How can I prevent my cat from shedding a lot?

Unfortunately, shedding is a natural process and there is little you can do to stop this. You can, however, partially control where the loose hair ends up by brushing your cat frequently during shedding season, particularly during spring when their heavy winter coat is shedded.

 

Author: Michael Hein
Last update: 08-08-2017 14:13


My cat flees when I try to groom her, what can I do about this?

Some cats don’t enjoy being brushed or groomed at all, and they will need some extra restraint for their much-needed care.

Of course, you should only resort to these techniques when a grooming session or nail clipping is necessary for your health or the health of your cat.

The safest way to restrain your kitty is the ‘purrito’ technique, which is especially useful for clipping the nails or washing/grooming the rear or head. You can make a ‘purrito’ by wrapping a towel around your cat, making sure the legs are trapped inside and ensuring the towel is whapped tight enough to stop your kitty from wriggling around too much.

 

Author: Michael Hein
Last update: 08-08-2017 14:13


There are a lot of mats in my cat’s coat. What can I do about this?

You can try using the dematter tool (included in the longhair grooming kit) to remove some of the mats. If your cat has severe mats in her fur or is extremely aggressive or fearful when somebody touches the mats, it might be more easy to take the cat to a groomer and shave off the fur.

Keep in mind that regularly shaving your cat’s fur will impact the coat’s quality, so keep this only as a final option and try to reduce mats by grooming your cat on a daily basis.

 

Author: Michael Hein
Last update: 08-08-2017 14:14