Open questions

Here you can see questions asked by other users. If you answer these question, your answers may be inserted into the FAQ.

Date / User Question
14-03-2017 10:07
Michael Hein
Catit Drinking Fountain: 3 liter, green (55600):
Warum pumpt das Wasser nicht ordnungsgemäß durch das Gerät?
Answer
12-03-2018 23:10
Krunoslav Mesic
Fluval 106, 206, 306, 406 (A201, A207, A212, A217):
Aquastop valve on Fluval 306 is leaking on the right side (not from the hosing but from the side cilinder). I purchased it about a monnth ago, and I still have my warranty. Can I get a replacement valve?
Answer
02-02-2019 21:50
Thomas van Ballegoyen
Aquatics:
Hello, I needs some help with your external canister filters if that is possible. My plan is to use it for a paludarium but i need a powerfull pump for that because its 1,45 meters in height from the floor to the edge (it is standding on a cabinet where i put my power outet etc. Some extra info about it: 1,45 meters total height its only holding 40-50 liters of water (but very dirty because of the bio system with all different kind of plants) The outlet of the filter will be connected to a waterfall and that is close to the top. So my thought was to use the fluval 306 because the head height is 1,75 meters and you will loose a lot of power with going that high so maybe the flow will be not that fast. But i am not a expert on this front at all so i hope i can get some advice. This project is a experiment that i am working on to see what is possible with a paludarium of this height and size. Hope that it is a bit clear what i am talking about and i hope you can help me solve my problem if this filter will work for my weird plan with it. Greetings T van Ballegoyen Types of tanks : Freshwater, I do not have an aquarium
Answer
03-02-2019 09:33
Marwan
Aquatics:
Hi Do you sell your products in Bahrain. I can't find any retail or distributor for any of your water conditioners. Thanks in advance for your response. Regards Marwan Types of tanks : Freshwater
Answer
07-02-2019 14:53
Paul Coupland
Aquatics:
Hi, I'm interested in the following light unit: http://www.fluvalaquatics.com/uk/product/A3964-t5-ho-quadruple-fluorescent-lighting-system/#.XFsH7Vz0mUk I notice there are 4 LEDs for night viewing. I wanted to ask how the main lights (T5s) are switched off? Would I have to physically press a button on the unit, or are there separate cables for the T5s and the LEDs so I can use timers? Thanks, Paul
Answer
11-02-2019 23:45
Nikolay Nikolov
Aquatics:
Dear Hagen Team, I am interested of FLUVAL PLANT SPECTRUM BLUETOOTH LED, 32W, 59-88.5CM. I wonder if the electrical power is lost accidentally for some time and I am not at home, what will happen when the electrical power is restored? Let's say I am on vacation far from home. Shall the LED light starts to operate automatically or manual turn on will be required? Shall the programmed day/night mode be resumed according the real time? Do I need to use an UPS for backup in such a case? Best regards, Nikolay Nikolov
Answer
15-02-2019 09:37
Lars van Egmond
Aquatics:
Hi, I have a problem with my Fluval E-Series 50w. Today I found out that it is no longer possible to set a temperature. In addition, the device indicates that the temperature is too low. It seems he can not reach the desired temperature anymore. When I press the adjusting knob, the temperature will flash, but it can not be set higher or lower. Can the warranty be claimed? Thanks in advance. Best regards Lars van Egmond
Answer
16-02-2019 11:30
Alina
Aquatics:
Hello, I'm from Moscow (Russia), my lovebird lives in a cage Vision 2 (s01) and I need some replacement parts such as: a perch a balcony (a protective plank over the feeder) https://usa.hagen.com/Bird/Replacement-Parts/83534 a clips lock of the tray https://usa.hagen.com/Bird/Replacement-Parts/83538 There are almost no Hagen cages in Russia, and replacement parts all the more. Could I get them from you?
Answer
18-02-2019 14:13
UTKU KARAPINAR
Aquatics:
Dear Sir/Madam, I could not find the inner and outer diameter of "A1124 Marina Blue Airline Tubing, 6m (20 ft)". Could you please write me the exact inner and outer diameter of this product and tell me if it is suitable for saltwater usage (e.g. adds any chemicals to the tank when transferring the saltwater inside) urgently? Best regards, LINK: https://usa.hagen.com/Aquatic/Aeration/Accessories/A1124
Answer
06-03-2019 13:44
Susan Peeters
Catit Flower Fountain (43742W):
Good afternoon, the pump of the catit mini flower fountain that I've purchased on September 10, 2018, is not working anymore. It has always been under water and the fountain was regularly cleaned. How can I use the warranty service from the Netherlands? Thanks in advance. Kind regards, Susan Peeters
Answer
11-03-2019 13:34
Georgi
External filter:
Hello, Could you please let me know how much I can reduce the water flow rate on Fluval FX4 High Performance Canister Filter? Thank you, Georgi
Answer
11-03-2019 19:03
Georgi
External filter:
Hello, Could you please let me know how much I can reduce the water flow rate on Fluval FX4 High Performance Canister Filter? Thank you, Georgi
Answer
04-04-2019 15:35
Max Verbeek
Aquatics:
Goedemiddag, ik wil voor een klant een Gekko kit large bestellen maar kan niet op dc van Pets Place. Kunnen jullie deze ook opsturen? Met vriendelijke groet, Max Verbeek Pets Place Ridderhof 7 2402 en Alphen aan den Rijn 0172421851
Answer
13-04-2019 17:57
Jack Nielsen
filter:
Hej jeg har købt en fluval fx4 pumpe og der medfølger en promo kode med til en gravelvac men jeg kan ikke finde ud hvordan jeg får den håber i kan hjælpe mig hilsen Jack
Answer
25-04-2019 09:58
Jack Nielsen
External filter:
Hej jeg har købt en fluval fx4 pumpe og der medfølger en promo kode med til en gravelvac men jeg kan ikke finde ud af hvor jeg får den
Answer
31-07-2019 15:51
Anna
Drinking Fountain:
Hello! Could you kindly advise if i can buy LED Flower Fountain (https://www.catit.com/uk/shop/led-flower-fountain/ ) somewhere in Russia? Our old Hagen Catit Fresh&Clear fountain is going out of service due to plastic parts and we definitely need a new one from day to day. As I've got there is no way to buy LED Fountain via other catit web-sites where it's selling and deliver to Russia and unfortunately, i didn't find it on catit.com/ru web-site at all. Any advises would be helpful! Best Regards, Anna.
Answer